K Knovera
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Customer support chatbot for SaaS

Turn your product docs into answers customers can trust.

Upload your guides, FAQs, and policies. Knovera answers from those files, shows the source, and saves questions it could not answer.

Create a chatbot → Try the live widget
No helpdesk migrationClear monthly limitsSources for supported answers
Acme Support BotReady
PDF
Billing & plans

18 pages

Ready
MD
Product guide

12 pages

Ready
Can I invite a contractor to my workspace?
Yes. Starter includes 3 seats, and you can revoke a contractor’s access at any time. [1]
[1] Team access · p. 4
Built for focused B2B teamsSaaS supportProduct onboardingCustomer educationInternal enablement
From files to answers

Go live in three steps.

Upload your files, test real customer questions, and add the chat to your website.

1

Upload files

Add PDF, DOCX, Markdown, or text files. You can see when each file is ready.

2

Check the answers

Ask real customer questions and open the files used for each answer.

3

Add it to your website

Copy one line of code. The chat will not change your website styles.

Built for small support teams

Everything you need to keep answers useful.

[1]

Open the source

Customers can open the file used for every supported answer.

?

Fix missed questions

See what the chatbot missed, add the answer, and check the same question again.

↗

Website chat

Copy one line of code to add the chat to your website.

◫

Chat history

See what people asked, how the chatbot replied, and which files it used.

◎

No made-up answers

If the answer is not in your files, the chatbot says so and saves the question for you.

✓

Your tone and design

Change the name, first message, language, color, and position from one page.

Improve your docs

See what customers ask — and what your files are missing.

Questions the chatbot cannot answer are saved in one list. Add the correct answer or upload a file, then check the same question again.

Start free
Does the API support regional data residency?Asked 7 times · No matching source
Can I export audit logs to Datadog?Asked 4 times · No clear answer
What happens after I exceed my message limit?Asked 3 times · Answer is incomplete
Plans with clear limits

Start free and upgrade when you need more.

One price per workspace, with clear limits for chatbots, files, and messages. No charge per answer.

Free
$0/mo per workspace

Test one chatbot with a small set of files.

  • 1 chatbot
  • 3 files
  • 100 messages per month
  • Knovera branding
Start with Free
Most popular Starter
$29/mo per workspace

Run up to 3 chatbots and review customer questions.

  • 3 chatbots
  • 50 files
  • 2000 messages per month
  • Chat history and unanswered questions
  • Remove Knovera branding
Start with Starter
Growth
$79/mo per workspace

Support more products, files, and customer traffic.

  • 10 chatbots
  • 200 files
  • 10000 messages per month
  • Chat history and unanswered questions
  • Remove Knovera branding
Start with Growth
Common questions

Clear before you upload.

Does Knovera train on my documents?

No. Knovera uses your files only to find information for answers in your workspace.

What happens when the answer is not in my docs?

The chatbot says it could not find the answer and saves the question for you. Add the missing information and check it again.

Will the chat break my website styles?

No. The chat is kept separate from your website styles.

Which file formats are supported?

Knovera accepts PDF, DOCX, Markdown, and plain-text files up to 20 MB.

Turn the docs you already have into answers customers can trust.

Create a free chatbot →